Many of our frequently asked questions are below. However, we encourage you to contact the factory with details about your project. We have people standing by to get into the details and help you decide what’s best for your application. Give us a call or scroll through the following for information. 770-534-4585.
What is your return policy?
Upon inspection, unused product that can be repackaged and returned to inventory can be returned with a 15% restocking fee. Excluded from this policy are all crimp contact pins.
For more information, please call our customer service department.
How can I check availability of a particular part?
Search for the part# or connector type and the product(s) will be displayed with our current inventory. If the need is immediate or if the quantity available shown is close to your quantity need, please call us to verify availability. M-F 8:00a – 5:00p, EST. 770.534.4585.
Where can I get a list of distributors in my area?
Please call us for distributors in your area — 770.534.4585
Will you drop ship?
Yes, we offer drop ship at no additional charge.
What is the order cut-off time to ship overnight?
3:00pm EST
What are the minimum order terms?
We do not have minimum order requirements at this time. We feel that you should be able to order the parts you need when you need them.
What are your normal lead times on delivery?
This will depend on the products required. Our standard lead time is the best in the industry, we pride ourselves in super-quick deliveries. Please call for specific product inquiries.
Cables – Stock to 4 weeks
Receptacles – Stock to 2 weeks
Import items – Stock to 6 weeks
Junction Blocks – Stock to 2 weeks
Panel Interface Connectors – Stock to 2 weeks
If I am using another brand of connectors can you supply me with an equal or similar part, a cross-reference?
Yes, We have an extensive cross reference guide that will allow us to match your needs. We have cross information for Banner, Bosch, Canfield, Grace, Harting, Hirschmann, Lumberg, Murr, Pepperl & Fuchs, Phoenix Contact, Thomas & Betts, Turck, Weidmuller and more. Just give us a call or send us an e-mail request.
What is the best way to decide what connector is best for my application?
Most of the time the number of poles, current /conductor size, and space available are the key factors in selecting a connector. Of course it would also be required to mate with what may already be installed on a machine. System Overviews
Will an MDC extension cord connect to an MDC extension cord to “Daisy-Chain” a cord?
Yes.
Will a MIN extension cord connect to a MIN extension cord to “Daisy-Chain” a cord?
Yes this can be done, however an adapter coupling is need to secure the middle connection point. The MINC, MINE, and MINH products can be mated without the need of an adapter.
Can I get a molded cable that is longer than the standard lengths shown in the catalog?
Yes, Mencom will manufacture molded cables in custom lengths. For custom length cables, minimum quantity orders may apply.
I have a single ended cable and need to put a cable gland on the blunt end. How do I find the cable diameter to be able to get the correct cable gland?
Cable with specifications and cable diameters can be found in the back of the Mencom catalog in section “X”.
I would like a receptacle with longer leads than what is shown in the catalog. How do I go about finding the correct part number?
Mencom does offer receptacles with longer leads than what is shown in the catalog. Depending on the quantity that you need, and the lead time that you need it, we are able to produce custom receptacles that are a perfect fit for you application. For many popular receptacles, we offer and stock versions with 3 foot and 6 foot long leads. In all cases, feel free to contact a customer service representative for assistance getting the correct part number.
Does Mencom carry managed Ethernet switches?
We do not inventory them, however we have access to them. Please contact the factory for more information.
Why aren’t all of the panel interfaces shown in the catalog?
As the industry leader, Mencom currently produces in excess of 3,000 different configurations of panel interfaces. With that many choices, it would take nearly 140 pages in every catalog to present each version. The most popular selling versions are shown in the catalog along with the various subcomponents that we use. If you need a version not shown in the catalog, feel free to contact a customer service representative for assistance getting the correct part number.
Does Mencom have RoHS certified products?
Yes, we can send a letter of compliance on request. Also, see our Certifications page.
Does Mencom manufacture UL Cul, CSA rated products?
Yes, we can provide the file numbers upon request. You can also access this information on our Certifications page.
Can I get ILME rectangular connectors in NPT threaded hoods and surface mounted bases?
Yes, Mencom was the first to offer NPT rectangular connectors; many of the hoods and bases are threaded from the factory and do not require adapters.
More information: NPT Thread Options.