Returns & Warranty for Web Orders

Return Policy for Web Orders


Upon inspection, unused products that can be repackaged and returned to inventory can be returned with a 15% restocking fee.
Some exclusions may apply. Please CONTACT US for more details.

Distributors are asked to contact their Territory Account Manager for return authorization.

Conditions/Warranty for Web Orders

All products sold by Mencom Corporation are manufactured to be free from defects in material and workmanship for twelve (12) months from the date of delivery, provided there has been normal use. 

Should any defect in material or workmanship occur during the above time period in any part of the product, as determined by Mencom Corporation’s inspection of the defective part, Mencom Corporation agrees, in its discretion, either to replace (not including installation) or repair the defective product free of charge and to deliver said part F.O.B. Mencom Corporation place of business; provided, however, the buyer (i) gives prompt notice to Mencom Corporation of the defect, (ii) establishes its normal use and service of the product, and (iii) returns such defective part to Mencom Corporation at Buyer’s own expense. The aforementioned warranty extends only to the original purchaser of the product. MENCOM CORPORATION EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES OF ANY KIND WHATSOEVER AS TO THE PRODUCTS, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES AS TO THE MERCHANTABILITY, FITNESS FOR PURPOSES SOLD, AND DESCRIPTION OR QUALITY OF THE PRODUCTS.


Any specifications described within the Mencom Corporation Catalog, or in any Mencom Corporation written proposals, are only estimates and not intended as an express warranty. Any samples submitted by Mencom Corporation to Buyer, and any descriptions, illustrations, or forecasts in trade literature, brochures, or other documentation shall not be constructed as warranties as to substance, performance or illustrations shall not constitute any breach of these terms and conditions by Mencom Corporation.

In no such event shall Mencom Corporation be liable for any damages, ordinary, incidental, or consequential, including damages for loss of production, loss of anticipated profits or savings, or for any claims asserted against Buyer by a third party arising directly or indirectly out of or in connection with the manufacture, sale, use, or defect of the products. Mencom Corporation shall in no event be liable for any physical injuries or death arising directly or indirectly out of or in connection with the manufacture, sale, use, or defect of the products. Buyer’s sole remedy shall be the terms of the warranty set forth above.

Notwithstanding anything to the contrary, where any product is delivered to Buyer that does not comply with the agreed terms between Buyer and Mencom Corporation, or in the event of any loss or damage howsoever arising out of the products, the aggregate liability of Mencom Corporation to Buyer shall be limited to and shall not exceed a sum which equals the price upon which such liability is based.

Please note that the returns & Warranty policy is for Web Orders only. If you need more information about the return/warranty policy, please CONTACT US for more details.

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